Return Policy


Items purchased from Diaper-Heroes may be returned within 30 days of
receiving the shipment in most cases. During this period, you can try the
product and examine it as you would if you bought something from a store
physics. The product must be in the same condition in which you received it and must not
not be damaged in any way. You are allowed to take the product out of sound
packaging, unless it is sealed.


If you decide to return the items, you will need to let us know by filling in the
return form on our website, or using the model withdrawal form below.
You can also let us know that you would like to return your
order by sending us an e-mail to the following address sav(at)diaper-heroes.eu. Please
note that you must return the items to us within 14 days of your notification of
return.


Processing your return


After receiving your return package, we will inspect the returned items and start
to process your refund. The money will be refunded according to the original payment method (used
when purchasing), unless you prefer otherwise. The refund will be made in the most
short delays. We will take care of the shipping costs for the return.


Non-returnable items


The following types of items cannot be returned:

  • Products that have been custom-made according to the specifications provided by the buyer.

such as: Custom clothing and accessories

  • Products that cannot be returned after opening for hygienic reasons.

such as: Hygiene and incontinence items

  • When purchasing as a company (business-to-business contract).