1. General

Diaper-Heroes is a trademark of 4Tapes SRL

These terms and conditions apply to any distance selling (online or by telephone) to end users. 4Tapes SRL reserves the right to modify its general terms and conditions at any time. Nevertheless, contracts concluded before the modification will remain subject to the conditions applicable at the time of the conclusion of the sale.

The customer receives the general conditions with the confirmation of his order, in a format that he can save or print. The agreement can be concluded in French, Dutch, English or German, at the customer's choice. Any subsequent exchange of information with the customer will be in the language chosen by the customer. The latter will not be able to rely on his lack of knowledge of the chosen language to seek the non-application of one or more clauses of these general conditions.

2. Conclusion of distance selling

To reserve and/or order a product online, the customer must add it to his basket and then choose the delivery method (see Art. 5); he completes his personal data and confirms his payment method (see Art. 3).

The reservation/order is final when clicking "payment" and executing payment (except special conditions authorizing payment on delivery). To reserve and/or order a product by phone, simply call (+32) 0471 917 010 and will be guided through the purchase process.

The catalogue of products presented on the diaper-heroes.eu website does not constitute an offer within the meaning of the article of the Civil Code. It is therefore not enough to reserve and/or order a product via the site or by telephone for the sales contract to be formed.

The sale will be concluded by receiving the confirmation email sent to the customer and containing all his personal data, billing and delivery address, and order details.

4Tapes SRL reserves the right to refuse to execute an order when it appears to it that the buyer is a minor or an incapable adult or that the buyer actually intends to resell the product(s) ordered. The same applies when a manifest error has been introduced in the description of the product or the indication of its price, despite all the care taken by 4Tapes SRL to provide the appropriate information; in this case, the customer will be informed and he will be invited, on the basis of the corrective information provided, to renew or confirm his order.

In the event of force majeure, 4Tapes SRL may suspend the performance of its obligations related to the conclusion of a sale for the duration of the said case of force majeure, without its liability for non-performance or improper performance of the contract being sought or incurred.

3. Price and payment

3.1 Prices

All our prices are VAT, Recupel and other taxes included (except customs duties that may apply).

In the event of intra-Community sales, the price indicated may be modified either upwards or downwards by application of the legal provisions on VAT, without the Community customer being able to make a claim.

3.2 Payment

Unless otherwise agreed, any reservation/order is confirmed by receipt of the full amount of the order to be paid. Full payment is due within seven (7) days of booking/ordering.

The accepted payment methods are specified when choosing the payment method on the Trouve-tout website. The customer is completely free to choose the payment method that suits him best.

Any reservation/order that is not paid within the period mentioned in the first paragraph will be automatically canceled, unless otherwise agreed or special conditions granted to the customer. In the event of a reservation/order specified with payment of a deposit, 4Tapes SRLl reserves the right to keep the said deposit, as damages, in the event of wrongful non-performance of one of its obligations on the part of the customer.

3.3 Invoice

4Tapes SRL can draw up an invoice for vat taxable persons. In this case, the customer must make the request at the time of making the reservation or placing the order; he will also have to provide his VAT number. The customer will then have to bear any administrative costs relating thereto.

4. Transfer and retention of title

Without prejudice to the provisions of article 3.2 above, any product sold and delivered remains the property of 4Tapes SRL until full payment of the price appearing on the invoice. Notwithstanding the stipulated retention of title, the risks of loss and damage to the product sold are transferred to the customer as soon as the product is taken possession.

5. Delivery

4Tapes SRL will make every effort to ensure that the ordered product is delivered within the agreed time and price. Delivery times are given as an indication. A delay in delivery can in no way open the right to damages or cancellation of the order.

The customer is required to check the contents and condition of his package upon receipt. Any damage or apparent anomaly during delivery must then be clearly indicated on the delivery person's receipt slip or terminal.

Any damage or apparent anomaly not declared as indicated in the previous paragraph may not entitle you to any compensation from 4Tapes SRL which cannot be held responsible.

Any damage or anomaly not apparent upon receipt of delivery must be the subject of a written claim (mail, fax, email) within 48 hours of receipt. The same goes for any missing product.

6. Order cancellation

In case of cancellation of the order, 4Tapes SRL reserves the right to withhold an amount of up to ten (10) euros for the related administrative costs. In addition, all costs inherent to the chosen payment method will be retained, in particular for orders paid by credit card or PayPal an amount equivalent to 10% of the total. Cancellation of any unbilled and unpaid booking/order will not be subject to any fees.

7. Right of withdrawal

Any customer qualified as a consumer by Belgian law is granted a right of withdrawal of fourteen (14) days from the day following delivery. The product(s) must be returned in their original condition, complete, with all accessories and documentation, and in its original packaging to the following address:

4Tapes SRL Rue Maréchal Foch 34a, 6760 Virton BELGIUM

The delivery costs as well as the return costs will remain the responsibility of the customer. The product(s) thus returned will be refunded to the customer, subject to the conditions mentioned in paragraph 2 above. The right of withdrawal is not open for products created, personalized or customized specifically for a customer.

8. Liability

The responsibility of 4Tapes SRL can in no case be engaged in case of delay in delivery due to the failure of one of its suppliers, in particular in case of out of stock. The photos and other illustrations of the products have no contractual value, so that non-substantial differences between the photo(s) (and/or illustration(s)) of presentation of the product on the site and the product(s) ordered can not engage the responsibility of 4Tapes SRL

4Tapes SRL does not give any guarantee as to the delivery times of the products by the company in charge of the delivery. 4Tapes SRL cannot be held liable in the event of a delay in delivery due to the failure of the company responsible for delivery or in the event of loss or damage to the product during transport.

9. Severability of clauses

The nullity of one or more clauses of these general conditions will in no way entail the invalidity of the other clauses which will remain fully applicable.

10. Applicable law and jurisdiction

These general terms and conditions as well as any reservation, order and distance selling via the website are governed by Belgian law. Any dispute relating to the execution of a reservation, order or distance sale governed by these general conditions falls under the jurisdiction of the Belgian courts.