DELIVERY - PAYMENT

Price and payment:

All our prices are VAT, Recupel and other taxes included (except customs duties that may apply).

In the event of intra-Community sales, the price indicated may be modified either upwards or downwards by application of the legal provisions on VAT, without the Community customer being able to make a claim.

Payment:

Unless otherwise agreed, any reservation/order is confirmed by receipt of the full amount of the order to be paid. Full payment is due within seven (7) days of booking/ordering.

The accepted payment methods are specified when choosing the payment method on the diaper-heroes.eu website.

The customer is completely free to choose the payment method that suits him best.

Any reservation/order that is not paid within the period mentioned in the first paragraph will be automatically canceled, unless otherwise agreed or special conditions granted to the customer.

In the event of a reservation/order specified with payment of a deposit, 4Tapes SRL reserves the right to keep the said deposit, as damages, in the event of wrongful non-performance of one of its obligations on the part of the customer.

Delivery:

We work with courier companies that offer the best delivery services.

Diaper-Heroes will make every effort to ensure that the ordered product is delivered within the agreed time and price. Delivery times are given as an indication. A delay in delivery can in no way open the right to damages or cancellation of the order.

The customer is required to check the contents and condition of his package upon receipt. Any damage or apparent anomaly during delivery must then be clearly indicated on the delivery person's receipt slip or terminal.

Any damage or apparent anomaly not declared as indicated in the previous paragraph may not entitle you to any compensation from 4Tapes SRL which cannot be held responsible.

Any damage or anomaly not apparent upon receipt of delivery must be the subject of a written claim (mail, fax, email) within 48 hours of receipt. The same goes for any missing product.

Shipping costs include preparation and packaging costs as well as shipping costs. The preparation fee is fixed, while the shipping costs vary depending on the total weight of the package. We recommend that you group all your items into a single order. We cannot combine two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.

The dimensions of the boxes are appropriate and your items are properly protected.